Application Support Engineer
- Working Hours: Shift Work
- Working Location: Central
- Remuneration package: Up to $4.5k + AWS + Performance Bonus
Responsibilities
- Running on 24/7 shift level 1 application support.
- Assist in the maintenance of 24/7 applications, high-availability systems
- Identify and document user and system issues
- Ownership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issue
- Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
- Manage stakeholder relationships with management, other technology teams or end-user clients on a day to day basis
- Conduct application testing, support client application testing, and collect and summarize test result
- Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required
- Train users on applications and help them resolve application issues
- Liaise closely with business users and build good rapport
- Handle escalations and manage client expectations on an ongoing basis
Requirements
- Qualification in Computer Science or equivalent
- Experience with some programming languages(HTML,JAVA) will be an added advantage
- Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation
- Comfortable working directly with end users
- Willing to work on rotating shifts including weekends and public holidays
If you are excited with this opportunity and enjoy making things happen, do apply now!
OR
Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J43439" in your email subject for faster processing.
All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.
Aloysius Tan Sheng Rong - R22110441
ScienTec Consulting Pte Ltd - 11C5781
