Company overview:
Meyzer Group, a leading fintech innovator in BPO. Known for our client-centric innovation, we specialize in technology-driven operations and customer services for both internal and external clients. Seeking a dynamic GM for our BPO division. This role emphasizes strategic tech leadership, operational excellence, client relationships, and managing customer services. Join Meyzer Group to lead transformative change and shape the future of tech-driven BPO.
Responsibilities:
· Work collaboratively with management to shape the vision and implement strategies for the Business Unit (BU).
· Identify business opportunities and analyze industry trends to create effective business roadmaps.
· Contribute to the development and presentation of proposals for business development.
· Engage in sales and marketing activities to build a robust pipeline and establish a clientele base.
· Ensure the profitability of the BU's operations.
· Develop an execution plan for the efficient delivery of business services, prioritizing quality.
· Cultivate and maintain professional relationships with customers, including C-level executives.
· Understand customer businesses and create service offerings that meet their needs.
· Identify and cultivate partnerships to drive BU growth.
· Perform resource planning and allocation to meet business objectives.
· Foster the growth and mentorship of the team.
Requirements:
· 3-5 years of BPO experience, including a minimum of 3 years in a management role.
· Strong understanding of Finance & Accounting and HR processes, with knowledge of outsourcing complexities.
· Excellent presentation and communication skills.
· Customer-centric mindset with a passion for building and maintaining client relationships.
· Self-driven, results-oriented individual with the ability to excel in a dynamic environment.
