Job Function
Warehouse & Cold Chain Management
Job Summary
The Assistant Manager - Warehouse and Cold Chain Management is responsible for the operations of the Warehouse. He/She manages the operational policies, standards and procedures, and leads the implementation of warehousing solutions, on-site solutions and processes, and delivering service excellence.
He/she is also responsible for managing business resources, overall customer service quality and relationships. He/she facilitates the organisation’s adoption and implementation of technology to enhance productivity, efficiency and safety of the business.
He/she is expected to lead and maintain the professionalism and discipline of his department, and make business decisions independently. He/she is also expected to assess or mitigate security risks and oversee responses to incidents and emergencies.
Job Responsibilities/Key Tasks(External)
Business Administration Operations
- Manage recurring revenue streams within the framework of the organisation’s vision and overall objectives
- Influence stakeholders’ perspectives on requirements and activities
- Ensure adherence to organisation’s governance, compliance issues and reporting processes
- Ensure adherence to organisation’s data governance and protection processes
- Manage teams in the workplace
- Align resources management (manpower and asset) strategies with business strategies across different business activities
- Develop risk mitigation plans
Business Process/Continuous Improvement
- Build a culture of business process improvements
- Motivate colleagues at organisational level to develop innovative solutions for driving change
- Formulate business process solutions to innovate current business processes
- Enforce corporate social responsibility policies for warehouse operations
- Formulate environmental protection policies and procedures
- Develop operations performance pledge using quality management knowledge
Safety and Health
- Drive WSH activities to ensure department's compliance to requirements
- Manage safety and health risk assessment
- Influence behavioural changes to resolve areas of non-conformance to WSH standards
- Lead WSH solutioning discussions around suggestions to improve existing processes
Technology Application
- Drive the successful completion of technology projects
- Review impact of the use of technology or electronic tools and devices on organisational performance
- Review the impact of implementing technology enablers on organisational operations
- Leverage on data analytics to build insights on technology usage
Sales and Customer Service
- Drive customer attraction and retention strategies to improve on customer loyalty
- Collaborate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
- Develop business plans to grow the business
- Engage in targeted conversations that steer customers to solutions that address their needs
- Review customer needs to enhance offerings and competitiveness
- Review sales proposals and/or tender documents
- Develop sales performance metrics based on organisation service prices and cost structure approaches
- Develop co-created solutions with customers to enhance offerings and competitiveness
- Manage delivery of logistics products and services that meet customer requirements
- Deploy logistics services that meet customer requirements
- Develop intervention strategies to mitigate gaps in delivery of logistics services
Transportation Operations
- Manage overall transportation operations
- Review effectiveness of risk management plans and resources for transport execution
- Develop the strategic positioning of transportation operation processes within warehousing or freight forwarding operations
Warehousing, Cargo and Material Handling
- Determine warehouse storage system strategy using knowledge of changes in conditions, operations and the environment and its impact to outcomes
- Review warehouse planning methods, warehouse storage and layout plans
- Lead warehouse security planning and operations
- Review selected and deployed material handling systems
- Lead re-location of warehouses
- Review cargo consolidation plans to identify savings in space, cost and efficiency
Job Requirements
- Proficient in use of MS Office Applications / Microsoft Power Platform Applications
- Knowledge of SAP / WMS will be an added advantage
Professional Qualifications & Relevant Experience
- Degree / Diploma in Procurement / Logistics / Supply Chain or equivalent certifications
- Minimum 5-8 years of relevant working experience in warehouse operations.
