Since 1981, GUESS has been a global leader in contemporary apparel and accessories, renowned for its trendsetting designs and quality craftsmanship. From classic denim jeans to chic handbags, GUESS offers a wide range of fashion-forward options for both men, women, and kids.
We are currently expanding and looking for Assistant Store Manager who would be responsible for general operation, merchandising, people management, budget control, compliance, store image and sales and stock control for our retail stores.
Some of the main job scope include:
Product management
1. Commercial management
- Being aware of the customers' needs and market trends, our collection and competitors
- Provide commercial calendar yearly; plan and organize the sales periods and new season launch
- Responsible for the store’s KPIs and provide regular reporting
- Analyse the sales reports, facilitate weekly commercial meetings & workshops, acting on the matters and follow up the result
- Stock management and rotation control
- Others: define the grades of the new opening stores and making the buying for these stores; prepare and record the money mapping for his/her store
2. Visual merchandising
- Responsible for the image of the shop, ensure it is aligned with the VMG, season and proper implementation of our merchandising policy
- Train, develop, teach and work with the staff to enhance their VM skills; coordinate the new mannequins, fixtures, furniture for the windows
- Maintain the storefront image (cleanliness, commercial appearance, and lighting)
- Run competition analysis on range of offerings, price points, quality etc.
3. Process management
- Follow the deliver process, ensure the shop receives the right amount of items in a right conditions
- Monitor the customer service and the image of the staff (uniform procedures, make up etc.)
- Monitor the timetable and planning to ensure the shop has enough staffs to operate
- Others: store maintenance, coordinate various inventory and movements, control the shop & staff general expenses (stationary, alterations etc.), control the staffs lockers area
4. Customer Relations Management
- Provide the best service in stores; lead by example and provide customer service to create own customer portfolio
- Apply customer service policies and procedures e.g. returns and refunds, product changes etc.
- Resolve customer complaints
- Hold effective meetings with the teams on all customer related matters
People Management
1. Working Schedules
- Set the working schedules, floor plans according to the commercial necessity
- Organise the ALs of the staffs and ensure its compliance to the Labour Law
- Recording the productivity per hour in unit and value
- Training and development of staffs; identify training needs and taking actions
- Onboarding of new staffs
2. Appraisal
- Evaluate staffs and organize weekly feedback sessions
- Propose the promotions for vacant positions
- Recruitment of staffs
- Other matters: ensure the most efficient workforce management and deployment of staffs, disciplinary actions and warnings (only when necessary)
3. Risk Management
- Monitor the internal and external privacy policies e.g. data protection, workplace monitoring
- Communicate and train workforce on health and safety requirements
- Ensure all activities in the store are compliant with the local laws, regulations and company’s code of conduct
Requirements
- At least 3 years of experience in fashion/ apparel retail, preferably from known international brands
- Prior managerial experience is a must – experienced in hiring, training and people management
- Bilingually fluent in English & Mandarin to serve both international and Mandarin speaking customers
