- Provide level 2 application support, liaise with level 1 and level 3 support teams within the organizations to resolve reported issues and incidents.
- Document and track incidents, service requests, change requests and provide regular progress reports.
- Coordinate closely with support teams to test and deploy application defect fixes, enhancements and patches to production environment in accordance with project methodologies.
- Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.
- Conduct user requirement analysis for application enhancements.
Requirements:
- Degree in Computer Science, Computer Engineering or equivalent.
- At least 3-8 years’ experience in IT industry, inclusive of 2+ years’ experience in application support and operations.
- Good understanding of IT technologies, methodologies and processes including Software Development Life Cycle (SDLC) and Agile.
Please click "Apply Now" should you be interested to proceed with the job application.
Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.
Morgan McKinley Pte Ltd
EA Licence No: 11C5502
EAP Registration No: R1876670
