Purpose of the role:
Ensure on-time part availability
Order processing, administration and management of orders for assigned
customers
Main activities:
- Order management between customer and workshop
- Administer customer account, including ERP contract administration.
- Understand customer requirements and transform into fulfilment actions
- Ensure customer order status, weekly report are accurately generated and maintained
- Maintain regular contact with customers assigned, perform weekly, monthly and yearly review.
- Develop alternative solutions and make decisions to ensure order delivery to meet customer requirement
- Coordinate clarification of technical and commercial queries
- Inform relevant customers proactively on order status, especially for delays or critical parts
- Consolidate technical quotation, fulfil business quote and send to customer via ERP system.
- Continuous improvement/optimization of order fulfillment process, analyze metrics to provide insight and
- recommendations to improve organizations profitability and margin
- Any other duties as assigned by Supervisor
Job requirements:
- Diploma in any relevant industry
- No work experience required
- Excellent written and oral communication and presentation skills
- Strong work ethics, team player, customer oriented with meticulous mindset
- Self-motivated person who can bring ideas and improve our existing processes
- Proficient in Microsoft applications
- Fluent in English
