Business Function
The Regional Consumer Banking Operations, Strategic Initiatives (RCSI) is responsible for strategic planning, headcount & financial management, and people engagement strategy. In addition, the function strives to drive and execute at regional level the digital and strategic initiatives, change management operationalization, new Ops & Servicing model, operations productivity and data instrumentation implementation, customer and employee journeys, demand management, and future ready workforce planning.
RCSI focus on delivering scalable and efficient processing capabilities in various markets. We are looking to strengthen our team of business analysts that drive transformation and deliver strategic initiatives for CCTR Channels to enhance employee and customer journeys.
Responsibilities
- Explore and experiment the new technology capabilities (e.g. Generative AI) to drive better customer experiences and employee productivity
- Collaborate with channel product team/users to identify potential use cases
- To gather functional and non-functional requirements, review, analyse and document user stories.
- Streamline and prioritise user stories for each sprint
- Conduct POC, define scope, success metrics, solutions for different iterations and enable data instrumentations.
- Drive new transformational features delivery (e.g. coordinate and ensures UAT test plans and test case are executed within UAT schedule, fine-tune solutions as necessary) and facilitate rollout to subsequent markets
- Monitor post go-live results to develop action plans for future iterations
- Work closely with regional and location teams to ensure timely delivery of project and benefit realization
Requirements
- Bachelor’s degree (or equivalent) in business administration, economics, finance or related field
- Experience working in Artificial Intelligence and Machine Learning and/or Financial Services Industry in Consumer Banking Operation, preferably in a business analyst or related role
- Detail oriented with strong analytical and communication skills
- Work with cross-functional teams and able to execute well in a fast-paced and agile environment
- Strong working knowledge of Microsoft Office 365
- Hands-on team player who possesses a can-do attitude and innovative mindset
Apply now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
