Since 1981, GUESS has been a global leader in contemporary apparel and accessories, renowned for its trendsetting designs and quality craftsmanship. From classic denim jeans to chic handbags, GUESS offers a wide range of fashion-forward options for both men, women, and kids.
We are currently expanding and looking for Senior Store Manager who would be responsible for multiple stores' management duties from general operation, merchandising, people management, budget control, compliance, store image, sales to stock control for the retail store of GUESS.
Product Management
1. Commercial management
- Responsible for the detection, anticipation and awareness of the customers' needs and market trends, GUESS collection and competitors affecting its area and country; giving constant feedback (at least once a week) and provide presentations to DM; train and develop team for the above
- Analyzing the sales reports and facilitating weekly commercial meetings & workshops and taking actions together with his/her team and then follow up the results of these actions
- Stock management and rotation control: monitor and take action upon excess/lack of stock, slow/fast selling items, broken sizes/collections by working closely with District Manager; make sure store will receive enough items, collections all the time
- Plan and organize the sales periods and new season launch in advance
- Each and every year providing the commercial calendar together with his/her opinion on the sales dates
- Define the grades of the new opening stores, and making the buying for these stores
- Responsible for following the KPI’s of his/her stores and reporting to the DM daily and weekly
- Preparing (with the staff) and recording the money mapping for his/her stores
2. Visual merchandising
- Responsible for the image of the shop (ensure the visual standards are always align with the VMG as far as it is seasonally appropriate)
- Co-work and support visual merchandiser, teach and work with the staff to enhance their visual merchandising skills, coordinate the new mannequins, fixtures, furniture for the windows and for the store together with Retail Manager and District Manager
- Ensure the proper implementation of Guess merchandising policy in the shop
- Ensure the storefront image (cleanliness, commercial appearance, and lighting)
- Training and developing the team in Visual merchandising
- Making the competition analysis in to ensure we are competing with the competition in terms of range of offerings, price points, quality etc. and informing Retail Manager and District Manager at least once a month. (for the beginning every two months)
Process Management
- Following the deliver process and after receiving the items make sure the shop received the right amount of items in a right conditions and finalize the process in the same day.(including the full stock room organizations)
- Monitoring the customer service and the image of the staff (uniform procedures, make up etc.)
- Monitoring the timetable and planning to be sure shop have enough staff to operate. (not more, not less)
- Coordinate all kind of the inventory and movements
- Controls the shop & staff general expenses (stationary, alterations etc.)
- Constant follow up the maintenance, A/C, lighting, cleaning, security and fire controls etc. and Inform related departments and the brand managers.
- Controlling the staff lockers area, make sure lockers are working properly and the room is neat etc.
Customer Relations Management
- Providing the best service in their stores and giving the priority to its customers
- Applying customer service policies and procedures (such as returns and refunds, product changes etc.)
- Making effective meetings with their teams (morning and evening 5 minutes meetings)
- Leading by example and giving customer service, creating his own customer portfolio
- Solving customer complaint
People Management
1. Working Schedules
- Setting the working schedules, floor plans according to the commercial necessity
- Organizing the annual holidays of the staff complying with the labour law.
- Makes sure the schedules follows each local labour law prescriptions
- Recording the productivity per hour in unit and value.
- Training and Development;
- Support the DM in training their staff
- Working with all the staff and identify the training needs and take actions accordingly.
- Organize the on-boarding for all the store staff in coordination with HR.
2. Appraisal
- Do evaluations and continuously follow-up to the staff (together with the second managers)
- Every week organising face to face feedback sessions with the staff. (Fill in and record in the CDP forms)
- Propose the promotions for vacant positions
- Recruiment
- Always make sure there is enough sources and reserved CV’s by doing recruitment continuously
- In case of needing of disciplinary warnings or other serious events, he/she will prepare the warnings in the supervision of our labour law
- Ensure the most efficient hours management (using the right number of hours/headcounts)
Risk Management
- Monitor the internal and external privacy policies (for example data protection, workplace monitoring)
- Communicate and train workforce on health and safety requirements
- Make sure all activities in the store are compliant with the local laws, regulations and company’s code of Conduct
Requirements
- At least 5 years of sales and managerial experience in fashion/ apparel retail, preferably from known international brands
- Prior managerial experience is a must – experienced in hiring, training and people management
- Bilingually fluent in English & Mandarin to serve both international and Mandarin speaking customers
