- Provide support in incident, request, change and problem management related to database operations.
- Provide oncall support, including outside of office hours, and participate in Major incidents.
- Ensure SLA for incidents and service requests are met with high quality of work.
- Ensure KPIs, such as breach case target, MTTR and escalation target is met.
- Install and upgrade database systems, apply patches and implement changes when required.
- Diagnose and troubleshoot database errors ensuring high availability of database systems.
- Manage databases access, backups and ensure compliance to database and security standards.
- Monitor database performance proactively and perform analysis of cases to prevent recurring issues.
- Review and enhance database monitoring when required.
- Develop processes and operation procedures related to database operations.
- Create and manage database reports, visualizations, and dashboards.
- Perform capacity planning and participate in Disaster Recovery drill.
- Provide global support for sites in North America and Asia, including on weekends and holidays.
- Perform changes on critical databases related to manufacturing and engineering.
- Collaborate with site customers on new database requirements, problem resolution and data flow requests.
- Performance tuning of databases to ensure high performance and availability.
- Engineer solutions and automations to improve productivity and efficiency of database operations and reliability and availability of the database systems.
- Recommend and implement emerging database technologies.
- Participate in worldwide collaboration for technical sharing and reference architecture alignment.
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