Job Highlights
Contract: 12 months
Working Location: Nearest to one-North MRT
Working Hours: Monday to Friday, Office hours
Job Descriptions
- Oversee the relationship with outsourced vendor, ensuring they meet agreed-upon service levels and deliverables.
- Monitor and ensure the delivery of high-quality services, aligning with established standards and objectives.
- Streamline processes and workflows within the operations, identifying opportunities for optimization.
- Act as a point of contact for escalations and complex issues, driving timely and effective resolution.
- Work with vendor to generate performance reports and conduct trend analysis to identify areas for improvement and proactive service enhancement.
- Assist in the management of the budget, tracking expenses and ensuring cost-effectiveness.
- Maintain up-to-date documentation of service processes, configurations, and operational procedures.
- Ensure the vendor complies with contract terms & conditions, and manage contract negotiations as needed.
- Collaborate with internal teams and vendor partners to align operations with broader IT and organizational goals.
- Drive a culture of continuous improvement within the service delivery, implementing best practices and enhancing service efficiency.
Job Requirements
- Only Singaporean can apply.
- Degree/ Diploma in Human Resource field or equivalent.
- Experience in service delivery operations and vendor management.
- Familiarity with ITIL framework and best practices for service management is advantageous.
Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.
Yee Kar Seng
Outsourcing Team
BGC Group Pte. Ltd.
EA Registration No.: R22107286
EA License Number: 05C3053
