• Ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
• Assist Customer Service Officer / Manager / Management with any special projects assigned and provide backup to other CS team when necessary
• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
• Pursuing revenue generating activities with existing and new accounts
• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements guidelines, policies, and procedures
• Work with customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with company guidelines
• Drive continuous improvement initiatives that will deliver sustainable improvements in service delivery
• Ensure shipping activities are monitored to ensure smooth deliveries to customers
• Ensure all order and billing are complete on schedule
• Ensure with the team that customer payments are up-to date
• Other ad-hoc duties assigned by Management
The duties and responsibilities are not only restricted to the above mentioned. The company reserves the right to add or amend the duties and responsibilities to you when it is deemed necessary.
Upon accepting the post the company expects you to discharge your duties to the best of your ability in a responsible manner befitting your position, bearing in mind that there should be co-operation and consideration for your fellow workers to achieve results and productivity.
