Key Responsibilities:
1. Inbound and Outbound Calls:
- Handle customer inquiries, complaints, and billing questions with the highest degree of courtesy and professionalism.
- Conduct outbound calls as necessary, such as follow-up on customer issues or informing customers of new products or promotions.
2. Customer Issue Resolution:
- Identify and assess customers’ needs to achieve satisfaction.
- Resolve customer complaints via phone, email, or social media, ensuring resolution and customer satisfaction.
3. Information Management:
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
4. Product/Service Knowledge:
- Be knowledgeable about the products/services available to inform and assist customers effectively.
- Take the extra mile to engage customers, providing additional information and guidance as needed.
5. Team Collaboration:
- Work collaboratively with team members, sharing feedback and insights from customer interactions.
- Participate in team meetings and training sessions to continually improve service quality
How to Apply:
Interested applicants, please email your resume to [email protected]
Clara Crystal Lim Tyn Wei
CEI No: R23117784
Recruit Express Pte Ltd
EA Licence No: 99C4599
