The Director, Commercial Planning and Governance - Asia Pacific (APAC) will work directly with the Vice President of Revenue Management and Commercial Services - APAC, responsible to manage and govern (where applicable) programs, projects, and have business oversight responsibility on behalf of the APAC Commercial Services Organization. These will include developing and maintaining solutions, business processes, standards, procedures, and best practices.
The Director, Commercial Planning & Governance - APAC will lead and be responsible for managing key relationships both internally / externally through planning cycles, cadence and governance. The Director will communicate at a Senior leadership level of the Commercial Services organization including all direct reports of the Senior Vice President & Commercial Director - APAC. This position will help facilitate priority regional team meetings and own its cadence to drive discussion, decision, and alignment. This position will manage and support the annual process of identification of Commercial priorities, tracking and completion thereof. This role will play a key role in steering and co-leading the company’s planning and governance processes in close liaison with peer colleagues in other parts of the business and regions. This is a central position to go to with cross-collaborative reach.
The Director, Commercial Planning and Governance - APAC will additionally oversee the leadership and governance of Sales Performance for APAC, ensuring our program in APAC is fit for purpose.
What will I be doing?
As the Director, Commercial Planning & Governance - APAC, you will be responsible for performing the following tasks to the highest standard:
- Management / leadership of specific APAC Commercial Services Programs and Projects.
- Leading the co-ordination of yearly commercial program planning on behalf of the region.
- Management of business related workstreams within wider commercial services projects.
- Partner with Global Commercial Services Leadership groups to effectively develop project plans and represent the needs for APAC, supporting Global Commercial Services initiatives.
- Oversee successful implementation of new projects, maintenance and support of product enhancements with Commercial Services partners.
- Ensure that the APAC Commercial Services unit remains in control of its execution and is anticipating when we’re deviating (for better or worse) from plan and drives actions from this as a result.
- Proactively comes with proposals to the Leadership Team to course-correct our execution when off-plan.
- Governance and oversight to internal / external vendors (technology, process, project).
- Although the position does not have any Direct Reports, as a Project Manager, you will need to manage stakeholders at all levels and on multiple project workstreams.
- Lead the Senior Manager, Sales Performance Management - APAC to ensure the Sales Incentive Program for APAC is fit for purpose and relevant to needs.
- Lead SPM discussions on a global level and incorporate feedback from the APAC Leaders.
Planning and Governance
- Commercial Plan: PMO for APAC key initiatives and tactics.
- Commercial Strategic Blueprints: Formulation and implementation of the APAC commercial strategic roadmap.
Commercial Services Integration
- Franchise: Define Commercial Services Franchise support by function mirroring O&M.
- BPS: Launch Gen for Commercial Services implementation and advocacy.
- Working relationships: Establish framework between Commercial, Development, Operations and Owners.
- Value Proposition: Develop and launch Commercial Services Value Proposition.
Sales Performance Management
- Restart SIP: Relaunch SIP for all hotels.
- SCOUT: Renew operating method to advance cross-pollination.
- Continuous auditing: Be relentless about operationality and finding efficiencies driving global improvement.
- Non-monetary programs: Explore option to further engage Sales TMs.
Commercial Events
- Re-launch: Establish a commercial events calendar in line with performance cadence. Build a cross-functional team to support events production.
- Awards programs: Align with global Commercial recognition programs and facilitate delivery in region.
What are we looking for?
A Director, Commercial Planning and Governance - APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Minimum ten (10) years in analytical role.
- Minimum six (6) years in role requiring regular presentation to executive leadership.
- Minimum four (4) years managing staff or vendor relationships.
- Proven years of experience that includes leading a project management team.
- Experience in running larger cross-department and cross-company (planning) processes with a large organizational reach.
- Skilled in operational management, including running cross-functional initiatives, financial and business modelling, strategic options identification, consensus building, and implementation.
- Skilled at change management across an organization, both vertically as well as horizontally.
- Ability to stay on top of details, deliverables and anticipate and propose solutions to potential roadblocks to keep activities on track.
- Strong prioritization and decision-making skills with proven ability to manage multiple priorities and projects with deadlines.
- Ability to work effectively and influence others in a matrixed environment including working within and among teams and influence others at all levels.
- Strong communication skills.
- Critical thinking and analytical skills.
- Advanced Excel modeling, SQL, data retrieval and manipulation.
- MS Office (including PowerPoint presentation skills).
- Global Conference call participation (evening or early morning).
Leadership Behaviours
- Proactive enterprise leadership mindset to work across the Commercial Services organization within APAC and Global.
- Collaborator who will reach out to the business and proactively think through and set up efficient processes to deliver APAC needs.
- Global interactions with Senior Leadership roles within APAC and Global – confidence to speak and lead discussions.
- Ability to conceptualize and present thinking for strategic blueprints.
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Hotel operations / sales experience.
- Tableau Desktop experience.
- Proven experience in large matrixed organizations.
- Proficient with Hilton software programs.
What is it like working for Hilton?
Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
