- Lead, mentor, and coach a team of customer service representatives to provide excellent service to co-living residents.
- Conduct regular training sessions to enhance the team's skills and knowledge.
- Develop strategies to enhance resident engagement and satisfaction.
- Implement initiatives to foster a sense of community within co-living spaces.
- Address resident concerns and issues promptly and effectively.
- Collaborate with relevant departments to resolve maintenance, billing, and other resident-related issues.
- Establish clear communication channels with residents to keep them informed of relevant updates and events.
- Act as a liaison between residents and internal teams to ensure smooth communication.
- Implement and monitor service quality standards to ensure a consistently high level of customer satisfaction.
- Work with other departments to streamline operational processes and enhance the resident experience.
- Prepare and present regular reports on customer service performance.
Qualifications:
- Bachelor's degree in Business, Hospitality, or a related field.
- Minimum 3 years of Proven experience in customer service management
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Problem-solving ability and a customer-centric mindset.
