An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.
Day to Day Activities
- Proactively support our users in lost and found cases and ensure log entries are accurate
- Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
- Process reimbursement submissions by users and ensure accurate verification
- Verification process includes verifying photo evidence submitted to match booking records
- Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
- Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
- Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete
Who We Are Looking For
- Passionate team member who loves to serve!
- Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
- Excellent written and verbal communication skills
- Ability to adapt quickly to changing circumstances and flexible in work approach
- Proficient in MS Office, Adobe and Google Suite applications
Why You Should Join Us
- Be part of the fastest growing and largest carsharing technology company in Singapore
- Achieve meaningful objectives as part of a mission-driven and values-based organisation
- An opportunity to experience an open, inclusive, and culture-first work environment
Strong Personal Alignment With Our GetGo Values
- Get it going!
- Stay curious and humble
- Drive innovation & improvement
- Keep it simple
- Empathise deeply
- Collaborate for success
- Enjoy the ride
