JOB DESCRIPTION
The Indoor Sales Coordinator plays a pivotal role in supporting the sales team and ensuring the smooth operations of the sales process within an indoor or office setting. This position involves a combination of administrative tasks, customer interaction, and coordination with various departments to facilitate successful sales transactions.
JOB SCOPE
1. Customer Interaction:
- Respond promptly and courteously to customer inquiries via phone, email, or in-person.
- Provide product information, pricing, and answer questions about products or services.
- Assist customers in making purchase decisions by understanding their needs and recommending appropriate solutions.
- Handle customer complaints or issues, aiming to resolve them in a professional and satisfactory manner.
2. Sales Support:
- Collaborate with the sales team to ensure effective communication and coordination.
- Assist in preparing sales quotations, proposals, and contracts.
- Maintain accurate and up-to-date records of sales activities, customer interactions, and transactions in the CRM system or relevant software.
- Monitor the status of orders to ensure timely delivery and customer satisfaction.
- Generate sales reports and presentations as required by the sales manager.
3. Administrative Tasks:
- Manage and organize sales-related documentation, contracts, and agreements.
- Coordinate with other departments such as logistics, finance, and marketing to ensure seamless order processing and delivery.
- Handle administrative tasks, including data entry, filing, and maintaining inventory levels.
4. Product Knowledge:
- Stay informed about the company's products or services, their features, benefits, and applications.
- Continuously update product knowledge to provide accurate information to customers.
5. Team Collaboration:
- Work closely with the sales team to provide them with the necessary support for achieving sales targets.
- Communicate customer feedback, trends, and insights to the sales and product teams.
6. Upselling and Cross-selling:
- Identify opportunities for upselling and cross-selling based on customer needs and preferences.
- Suggest complementary products or upgrades to enhance the customer's purchase.
7. Training and Development:
- Participate in training sessions and workshops to enhance sales and customer service skills.
PROPOSED EXPERIENCE
- High school diploma or equivalent; a degree in business, marketing, or a related field is a plus.
- Proven experience in a sales support, customer service, or administrative role.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools.
- Detail-oriented with good organizational and multitasking abilities.
- Problem-solving skills and the ability to handle customer complaints effectively.
- A positive attitude and a customer-centric approach.
