- 4 to 5 years of experience as Application Support Analyst.
- Support and assist in regular server maintenance, system accesses, systems monitoring, backups and patching.
- Maintain service operations documentation and guides.
- Develop supporting documentation for all Service Operation activities.
- Monitor Service level dashboards, perform daily monitoring, system capacity review.
- Provide on-going maintenance support for production systems/applications and 24/7 stand by support required.
- Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
- Evaluate potential solutions and make recommendations to resolve application issues and user queries.
- Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA).
- Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
- Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification).
- Knowledge of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to othersystems.
- Knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions
- Experience supporting Web / Mobile / Client based applications.
Thanks, and Best Regards
Karanam Vijaya Kiran
(EA Registration no: R1443178)
Recruitment Manager
Hand Phone: +65 92333815
Helius Technologies Pte Ltd (EA Licence No: 11C3373)
