Hiring 3 Customer Service Officers for a premier learning centre in Ang Mo Kio, Parkway Parade and Punggol Plaza and are open to travel to other centres when operational need arises.
Our CSOs are among the best in the industry as we hold them to high standards to deliver premium service to our customers.
JOB RESPONSIBILITIES
Sales and Customer Service
- Explain our courses, education philosophy and pedagogy to potential customers.
- Promote the enrichment centre programmes to potential and existing customers.
- Build relationships with our customers
- Handle phone and email queries effectively and promptly
- Perform and manage sales transaction effectively and promptly Administrative Duties
- Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
- Responsible for enrichment center's inventory and simple logistics
- Other administrative and ad hoc duties, e.g. filing documents.
JOB REQUIREMENTS
- Minimum GCE 'A' levels or Diploma qualifications
- Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centres settings.
- Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets)
- Possess excellent communication skills in English (spoken and written), strong organizational skills and detail oriented.
- Able to display effective and efficient customer service abilities.
- Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
- Willing to be trained according to enrichment centre ethos and SOPs
- Able to work independently and also a team player
- Open to be deployed at other centres due to work exigencies.
OTHER INFORMATION
- 6 Days - 5 weekdays including a weekend either Sat or Sunday
- Your work schedule is pegged to the center's operation hours and operational needs.
- CSO will work the following hours: Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
- Saturday or Sunday: 8.30am to 6.30pm (inclusive of 1Hour meal break
- 1 weekday off; 1 rest day +/- 2-hour meeting per week
- Work location is subject to operational needs. You need to be comfortable with traveling to branches around Singapore.
- Salary ranges from $2650 - $3500 with Attractive remuneration
- Collaborative environment with supportive colleagues and managers
- Professional development
If you are passionate about Customer Services with Education sector, and you like what you see, interested applicant. Kindly send in your resume. We regret only shortlisted candidates will be notified.
EA License No. 14C7092
EA Registration No: R1110882
EA Personnel: Lee Ming Er
