Key Responsibilities :
Achieve team and company sales objectives by providing support to the sales team through:
• In-house telemarketing to cross up and upsell products and services to customers.
• Work with internal stake holders to achieve sales goals and objectives.
• Active follow up with customers on marketing promotions & campaigns and on open quotation to close sales leads
• Managing and growing a set of customer accounts through active follow up and phone selling.
• Generates and processes new sales leads into quotation as necessary.
• Qualify sales lead and determine next course of action e.g. forward sales lead to respective account managers when necessary
• Manage sales generated from e-commerce platform
• Improve quote-to-order conversion rates and collaborate with Account Manager and Sales Manager to drive sales opportunities
• Assist customers to resolve sales-related issues in a timely manner, generally providing real-time support
• Provide support to sales representatives and respond to customer and prospect queries.
• Serve as advisor to our employees and customers by answering all of their sales related questions and concerns
• Answers phone calls from customers and deals with problems as they arise
• Takes sales information and puts it into an easily readable format
• Acknowledges customers by responding to emails, texts, and phone calls
• Assist in all Sales Demo/Sample Requests and tracking for customer’s evaluation
• Assist in all Tenders and Invitation to Quote and ePRS document filling and submission
• Build and sustain relationships with customers and ensure customer satisfaction and loyalty.
• Maintain accurate and current records of proposals, opportunities, accounts, contacts, leads and actions
• Maintain and develop relationship with customers
Job Requirement :
- Diploma/Degree in Chemistry, Chemical Engineering, Life Science or Biotechnology
- 2-3 years of experience in Lab sales, sales support or customer service in science industry
- Good written and spoken English
- Excellent communication skills required
- Strong interpersonal skills with the ability to communicate effectively
- Efficient time management skills with the ability to stay focused on primary business objective in a fast-paced environment
- To be able to work well with teams and have a proactive attitude. and have a proactive attitude.
