Primary role purpose:
To deliver the day-to-day administrative, commercial, and operational support needed to win, grow, and maintain business to the direct and indirect business.
Key Responsibilities:
- Build sustainable relationships with customers and internal stakeholders
- Assist customers with questions related to pricing, equipment, and subscriptions
- Create and manage customer orders for approval and shipping of equipment
- Manages customer subscriptions and Value-Added Services (VAS) orders within our tooling
- Create new customers accounts as part of the onboarding process
- Maintain Customer Master Data (CMD) across are different systems including ServiceNow, Salesforce and CMD
- Uphold and follow all governance and compliance processes though the order handling and customer life cycle
- Build sustainable relationships with key customers and internal stakeholders
