Primary Responsibilities:
The Director of IT is responsible for the following task but not limited to the below:
- Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
- Manage the day to day operations and scheduling of IT colleagues.
- Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests
- Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
- Ensure that Accor Technology Policies and Procedures are carried out, according to The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
- Provide technical expertise and project management for all technology projects.
- Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
- Attend operational meetings as required.
- Effectively communicates technology related plans, actions and decisions with the hotel team.
- Contribute to Technology Services knowledge base.
- Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
- Be fiscally responsible by adhering to set budgetary guidelines.
- Provide point of escalation support to Accor team.
- Assist and support the hotel’s strategic plan implementation.
