This is a 12 months contract assigned to our client
Work Location: Town Area
Salary Range : $7,000-$9,500
Working hours:
a. 8am-5pm, no shift
b. 5 days a week.
c. Rotation over weekend
Certification:
1. CCNA required
2. Good to have CCNP (Cisco Certified Network Professional)
JOB SCOPE
As part of the Network Operations Center (NOC), triaging and resolution of incidents and problems within the SLA. Operational hours / support hours for the NOC will be 8am to 5pm, 365 days a year
DUTIES AND RESPONSIBILITIES
• Responsible for the implementation of approved network architecture and designs
• Integrates communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network
configurations.
• Evaluates new products, performs network problem resolution.
• Leverage detailed system administration and engineering knowledge and experience to support triage, troubleshooting, and repair of production devices
• Specalize in one or more of the below functional areas to resolve escalations from tier 1 resources utilizing complex problem solving and network
troubleshooting expertise. - IP Network Engineering - Expertise in Routing & Switching - IPv4/6, Unicast/Multicast, BGP, ISIS, OSPF, IPSEC, MPLS, QoS,
EVPN, ECMP, and expert knowledge on OEM vendors including HPE
• Edge Network and Infrastructure Engineering - Expert knowledge in servers, RSW’s, CDN, linux administration, BGP, netflow, peering, ODM, NTP servers and
expert knowledge on OEM vendors including HPE Proliant series hardware.
• DNS and NTP services
• Work across teams in a collaborative formation, be responsible for team mentorship, technology advances and direction, while also supporting project managers and network operations engineers as a consultant and subject matter advisor on specific network related topologies or technologies.
• Follow defined procedures and utilize tools to collect data and resolve network issues within defined SLAs. Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.
• Escalate to Operations Engineering Leads to resolve complex or high priority issues.
• Identify, develop, and deploy continuous improvement initatives including analytics/dashboards, automations, workflows, process, tools, and training.
• Acts as a mentor to junior staff
• Adheres to industry specific local, state, and federal regulations, as applicable.
• Knows, understands and follows company policy.
• Proactively and consistently support all efforts to simplify and enhance the customer experience.
• Performs other duties as requested by supervisor
BASIC / MINIMUM QUALIFICATIONS
• Bachelor's Degree in Computer Science, Engineering or related field, and/or equivalent work experience
• Minimum four (5) years system adminstration / Linux adminstration and management experience
• Minimum one (1) year Routing Protocol experience – BGP, IS-IS, MPLS
• At least four (4) years of Data network experience
• Proficient in routing and switching technologies and protocols including TCP/IP, STP, VLAN, CDP, LACP, BGP, and ISIS/OSPF/EIGRP.
• Proficient with IPv4/IPv6 and able to develop new/modify network build and troubleshooting scripts with scripting languages like Python, Linux/Unix Shell, JSP, Ruby, Perl along with Linux and other OS knowledge including kernel
• Experience with field-based work with/in POPs, metro, Colo, or Enterprise/Business Office environments.
• Good Customer experience including managing task queues and interfacing with external vendors or Enterprise customers.
• Adequate communication skills, reading, writing, and ability to interact with the teams.
• Certification such as CompTIA, CCNA/JNCIP, CCNP/JNCIP or equivalent experience preferred.
• Accomplished written and verbal communication skills
ADDITIONAL JOB QUALIFICATIONS
• Advanced knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Singlemode Fiber, UTP, etc.), bridging, switching, routing, ethernet and transport technologies and protocols
• Experience with network design, network architecture, protocols and network topology
• TCP/IP and the OSI Model
• Advanced knowledge in using ticketing and software tools to support the current operations
• Experience in network devices and basic network appliances
• Advanced knowledge of network designing software, such as Visio
• Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
PREFERRED QUALIFICATIONS
• At least one of the following: CCNA, JNCIS, NRSII or other applicable certifications.
• Experience in HPE servers
• Linux administration certification
• Working knowledge of MSO based tools and ticketing systems – Examples: Remedy, NetBrain, WAE, Optical EMS, JIRA, Smartsheet, Chalk
