Job Scope:
- Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) – ensure On-time performance against customer promise.
- Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
- Acts as key contact for allocated customers – Own the customer, quality, gross profit.
- Stays informed on shipment and exception status for allocated customers.
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
- Handles customer enquiries.
- Builds partnership and respond promptly - Takes and handles any customer complaints/feedback; solves customer complaints or assigns tasks to other functions
- Participates in joint Sales visits if necessary.
- Offer innovative solutions through upselling
- Passes on leads to Sales.
- Collaborates closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates.
- Escalates issues, if required.
Requirements:
- Diploma/ Degree with at least 1-2 years of relevant experience
- Experience in freight forwarding/ logistics industry preferred
Angela Teh Ling Wei (CEI No.R1104464)
Contact Number:67860100
Email Address:[email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
