Seeking for Service Desk/Account Admin Executive (Novena)
1 year contract under agency payroll
Location: 55 Newton Rd, Revenue House (Novena)
Salary (inclusive of all allowance): $2300 - $2700
Incentive of performance bonus up to 1 month basic salary subject to reporting manager’s appraisal at the end of 1 year contract
Work Schedule: Mon - Fri Staggered Hours + Saturday (once a month)
Monday - Friday (shift to rotate weekly-based)
- 7am - 4.30pm
- 8am - 5:30pm
- 9am - 6:30pm
- 10am - 7:30pm
Saturday (shift to rotate person-based, take turn): 7am - 1:30pm
Jobscope:
- As Service Desk Executive, confident with answering phone calls and able to provide first-level support to end users.
- Familiar with the use of incident management tool, SMoD.
- Perform unlock AD user accounts, service accounts, check on password expiry and check on account status.
- Able to understand user's issues and logged as incident accordingly based on severity.
- Escalate and then follow-up incidents with support teams within SLA timeframe.
- As a Data Centre Operator, able to verify visitor's identity and check on the purpose of visit.
- Health check within data centre: ensure CRAC units are up, alert when high temperature.
- Health check on servers in data centre and notify System Administrator if there is abnormality.
- Able to manage retired/spoilt hard disk for disposal and process accordingly.
- As Account Admin Executive, create and delete AD user's accounts, service accounts.
- Reset password of above-mentioned accounts.
- Assign and unassign of RSA tokens to users.
- Create and delete AD groups, add and remove AD users from/to groups.
- Prepare and print out password letters for new onboarding users.
- Knowledgeable in Microsoft Outlook. Able to have quick observation in checking emails as email contents can be critical and may contain alerts.
Requirement:
- Singaporean (required g50 clearance)
- Able to work Staggered hours on Mon - Fri and once a month on Saturday as per duty roster
- Higher Nitec or Diploma in IT
- At least 1 year experience in IT
- Knowledgeable in Microsoft Outlook
- Keen in the jobscope listed above
- Able to commit for the full 1 year contract
- Punctuality in attendance
