The Microsoft 365 Messaging Engineer is responsible for managing the day-to-day operations of Microsoft 365 within the Client’s organization. He/She works with a team of engineers on the operation of the Microsoft 365 systems, responsible for the maintenance, monitoring and troubleshooting of Microsoft 365 systems ensuring operational high availability.
Roles And Responsibilities:
- Work with the Team Lead and the group of Microsoft 365 engineers to design and deploy new Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate, Microsoft Co-pilot among others to improve ways of working in the organization.
- Perform daily health checks of Microsoft 365 using various type of devices such as BYOD, PED devices
- Provide technical user support for incidents escalated from the helpdesk and resolve system/application issues.
- Provide technical answers & advice to technical queries escalated from the helpdesk or users
- Work within the Microsoft 365 team to learn, discover and equip with the latest Microsoft 365 service offerings & product knowledge
- Explore ways to adopt or adapt Microsoft’s new Microsoft 365 offerings, such as the Power Platform, based on Client’s business requirements
- Keen to explore Microsoft 365 services/offerings by setting up and test the new services in the Client’s test Microsoft 365 Tenant environment
- Provide operational support and troubleshooting of the main Microsoft Exchange Online, Teams Online Messaging Infrastructures
- Support Directory synchronization support between on-premise AD and Microsoft Entra
- Provide Mobile Device Management (MDM) & Mobile Application Management (MAM) Support
- Act on Microsoft 365 service outages by keeping the Client informed and ensuring optimal SLA results.
- Work with other technical teams including Client’s network & Firewall team, as necessary, to ensure a secure, optimal connectivities to Microsoft 365 Cloud
- Creating and maintaining clear and concise technical documentation
Knowledge/Qualifications:
- Proficiency in Microsoft 365 administration
- Up to date knowledge of the Microsoft 365 ecosystem
- Ability to configure Microsoft 365 to manage processes and configurations to Client’s requirements
- Able to present Microsoft 365 complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail.
- Able to work in a team
- Strong problem-solving, critical thinking, and analytical skills.
- A team player and able to work effectively in a group and with Client
To apply please click the Apply button or send us your updated profile to [email protected]
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.
