The Hotel Manager is responsible in managing all aspects of the Hotel Operation including Food and Beverage, Rooms, Culinary, Security, Engineering, Spa and Raffles Boutique whilst working along with other administrative Executive Committee (ExCo) peers and to ensure the delivery of Raffles Hotel Singapore’s experience throughout the entire guest journey meanwhile ensuring optimisation of forecast and budget as well as developing managers and colleagues.
Primary Responsibilities
- Leads and guides the ExCo and management teams in driving the hotel to achieve its brand and guest driven goals.
- Be visible around the hotel and shows an active interest in our colleagues’ welfare.
- Sets, plans and directs the operational departments to achieve agreed goals of gross operating profit through attaining competitive RevPar Index, Average Check and CPOR goals.
- Supports the hotel’s annual budgeting process and adhere to the owners/Accor established guidelines.
- Assists in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the established guidelines.
- Constantly identifies new revenue opportunities and improvement of existing revenue streams.
- Ensures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives.
- Ensures residents and patrons receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes and LQA standards, and aims to achieve the scores and goals set.
- Helps and supports to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative.
- Leads and guides the ExCo and management teams in driving the hotel to achieve its KPIs.
- Performs any other duties and responsibilities that may be assigned.
- Leads by example in living the Raffles brand values and established service culture as well as Code of Ethics.
Candidate Profile
Knowledge and Experience
- Diploma or Degree from preferably hospitality or related field.
- Minimum 12 years’ relevant experience with at least 3 years at ExCo level.
- Excellent communication skills in English and ability to communicate in a second language.
Competencies
- Possesses strong interpersonal skills.
- Ascertains and addresses guest/colleague needs.
- Directs, trains and motivates individuals and creates and maintains a cohesive team.
- Possesses good working knowledge of budgets, forecasting, profit and loss statements.
- Focuses on service with an eye for detail and an approachable attitude.
- Works well under pressure, analyses and resolves problems, and exercises good judgment.
- Prioritises and organises work assignments and delegates work effectively.
- Self-motivates and shows good initiative in a dynamic environment.
- Ensures security and confidentiality of guest and hotel information.
- Possesses good computer and property management system skills.
- Flexible and able to embrace and responds to change effectively.
