JOB DESCRIPTION:

1. Clinical Support:

• Assist podiatrists during patient examinations and treatments.
• Prepare treatment rooms and ensure they are stocked with necessary supplies.
• Sterilize and maintain instruments and equipment.
• Help patients with mobility issues or other needs during their visit.
• Educate patients on prescribed treatments and assist with at-home care instructions.

2. Administrative Responsibilities:

• Greet and assist patients in person and over the phone.
• Schedule appointments and manage the clinic's calendar.
• Handle patient registration, including updating and maintaining patient records.
• Process billing and insurance claims.
• Collect payments and provide receipts.
• Manage inventory and order supplies as needed.
• Handle general office tasks such as filing, faxing, and email correspondence.

3. Customer Service:

• Provide excellent customer service to patients, addressing inquiries and concerns.
• Ensure a welcoming and comfortable environment for patients.
• Communicate effectively with patients, colleagues, and external contacts.

REQUIREMENTS:

1. Education and Experience:

• Previous experience in a medical or healthcare setting is preferred.
• Knowledge of podiatry terminology and procedures is a plus.

2. Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in using office software and electronic health record systems.
• Basic knowledge of medical billing and insurance processes.

3. Personality Traits:

• Compassionate and empathetic towards patients.
• Detail-oriented with a focus on accuracy.
• Team player with a positive attitude.
• Ability to handle stressful situations with professionalism.