Job Description
We are looking for committed, passionate and resourceful individuals to drive and deliver the Centre’s service culture and quality objectives.
The successful candidate will be required to:
- Follow up on feedback from patients and stakeholders.
- Work with relevant stakeholders (e.g. Doctors, nurses, allied healthcare and ancillary staff) on conflicts resolution and ensure prompt service recoveries.
- Lead, participate or support improvement and transformation initiatives and be comfortable with using digital tools such as Zoom and teams to conduct training and execute patient oriented initiative.
- Assist with patient feedback systems maintenance, data collation, report preparation, service dashboard, customer analytics and insights.
- Assist to establish/coordinate Centre’s policies and procedures, as and when necessary, for continual improvement of service standards.
- Participate and support cluster initiatives such as the new CRM system and SingHealth Patient Advocacy Network.
Job Requirements
- Diploma with at least 3 years of relevant experience, preferably in healthcare or service-oriented industry.
- A self-driven and excellent team player who is positive, proactive and resourceful.
- Strong customer-centric mindset, interpersonal, communication (both verbal and written) and problem solving skills.
- Strong analytical, organizational and project management skills.
- Results-oriented with able to multi-task.
- Strong Microsoft Excel and PowerPoint skills; experience with digital media and data analytics software such as Tableau will be added advantage.
