About Capgemini
The Capgemini Global Service Line entitled Digital Customer Experience (DCX), helps organizations understand and implement the right mix of business focused digital capabilities, deployed within the right framework for transformation – to fundamentally change how they do business and serve their customers. Digitally mature organizations deliver on improving customer advocacy and driving growth. Available worldwide and across all industry sectors, the consolidated offer from Capgemini helps enterprises to embed digital customer experiences into the heart of their organizations, while transforming their future business models and processes. DCX addresses the need to achieve and sustain business value via digital initiatives, from the back end right through to the front line.
Key responsibilities
- As an Engagement Manager, you are responsible for delivery of one of our digital engagements in Singapore
- You will be responsible to monitor and deliver programs as per SOW/contract and meet the defined financial and business KPIs of the contract
- Track all contractual obligations and ensure that these are met including the Capgemini internal obligations (Audits, Timesheets, Invoicing, etc.)
- Identify, manage and resolve project risks and issues at both strategic and tactical level and create visibility and reporting for these at the Business Unit level.
- Oversees the allocation and availability of Capgemini resources to progress the project to the conclusion and works closely with SL leaders to achieve the most optimal availability of skills and capacity
- Interact and coordinate closely with the key stakeholders from the client team.
- Responsible for client engagement; building relationships with key client contacts and growing Capgemini share/volume of business within the account
- Attend steerco meetings
- Responsible to plan and conduct quality reviews to achieve significant coverage across the portfolio in every year of operation
Requirements:
- 10-15 years of Transformation/Program Management experience ideally delivering custom solution or digital transformation programs
- Proven experience managing large scale programs within public sector is highly preferred
- Good communication and stakeholder management skills
- Good problem solving skills should be assertive and able to influence
Let's talk about what's in it for you!
Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.
As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:
Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.
Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.
Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.
Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.
Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.
