- Healthcare Sector
- North-East/Central Location
- 2-Years Contract Role
Responsibilities:
- Engage with stakeholders/end-users/customers over various communication channels to understand their technical needs, inquiries, and challenges.
- Provide clear, accurate, and timely technical assistance, product recommendations, and problem-solving guidance.
- Develop an in-depth understanding of the products, applications, and systems to effectively address stakeholders/end-user/customer inquiries and provide expert-level support.
- Stay updated on industry trends, product advancements, and technical knowledge to offer cutting-edge solutions.
- Diagnose and troubleshoot technical issues, both remotely and on-site when necessary, collaborating with cross-functional teams to provide comprehensive solutions.
- Document and track stakeholder/end-user/customer interactions, technical solutions, and issue resolutions using appropriate tools and systems.
- Collaborate closely with vendors, partners, stakeholders/end-users/customers, clinical team, corporate teams to ensure seamless communication and effective problem resolution.
- Contribute technical insights to assist in application/product development, improvement, and enhancement strategies.
- Contribute to the creation and maintenance of technical resources, including FAQs, troubleshooting guides, and application/product documentation, to empower stakeholders/end-users/customers and colleagues.
- Identify opportunities to enhance technical support processes, streamline workflows, and optimize issue resolution timelines.
- Participate in continuous improvement initiatives to elevate the overall quality of technical support services.
- Assist in training and sharing your technical expertise and best practices.
- Foster a collaborative learning environment that promotes skill development and knowledge sharing.
- Identify any application/system/project/business risks and keeping the management always informed.
Requirements:
- Degree in Information Technology Computer Science, Computer Engineering or equivalent from a recognised institution
- At least 10 years of relevant working experience in developing, implementing, and maintaining IT systems.
- Proven experience in technical support or engineering roles, preferably in IT or healthcare sectors.
- Strong knowledge in Electronic Medical Record Systems, CRM systems, ticketing platforms, Microsoft Office Suite, Mobile App Solution, data analysis via tools such as Power BI or Qlik Sense
- Strong technical background and expertise in application systems and preferred related technical domains like system/network/hardware support and administration, web isolation solution, Wi-Fi solution etc.
To apply, please submit your detailed CV with the following details for faster processing:
- Reason for leaving
- Expected salary
- Earliest availability date
You may also visit our careers page at https://www.careers-page/cadmusresources/job/LRWVW5Y6 to upload your CV.
We regret that only short-listed candidates will be contacted shortly.
CADMUS RESOURCES | EA Licence No.: 05C3447
