MAJOR DUTIES AND RESPONSIBILITIES
(A) SPECIFIC (80%)
1. To develop and implement programmes/ activities directed at improving clinical quality and patient safety.
2. To promote, entrench, and communicate the principle and the methodology of continuous improvement in the quality systems and among all healthcare workers. To conduct relevant clinical quality training and review its effectiveness to meet these needs.
3. To facilitate and coordinate the hospital’s Clinical Quality Assurance programmes, including the monitoring of its deliverables as per its annual improvement & safety plan.
4. To assure compliance and is responsible for the maintenance of accredited systems such as Joint Commission International (JCI), including the monitoring and evaluation of the systems compliance through regular surveillance and audit.
5. To facilitate and coordinate the development of clinical pathways for the top DRGs and clinical outcomes in conjunction with the Quality Plan and programmes.
6. Is responsible to implement, monitor, collate, analyse, and generate report of the hospital-wide clinical performance indicators and measures for continuous improvement use.
7. Is responsible to submit timely report as required by external agencies/ regulatory bodies, such as MOH.
(B) GENERAL (20%)
1. Promote clinical quality service programmes and activities in the whole hospital as well as in each department along with the department Heads.
2. Participate in relevant established workgroups, forums and committees to foster and consolidate quality management skills.
3. Participate in continuing education and keeping abreast with the latest developments in the clinical quality management specialty.
4. Commitment to professional growth and development through the ongoing process of formal and informal education.
5. Conduct internal audits and facilitates external audits.
