Job Duties & Responsibilities of Resident Engineer
1. Develop and maintain comprehensive technical and process documentation, ensuring clarity and conciseness.
2. Stay updated on new ServiceNow features and modules, to drive platform expansion and adoption.
3. Engage in custom development, configuration, and testing, including the creation of ServiceNow customizations to align with project objectives and business requirements.
4. Collaborate across IT functional teams to enhance assets Discovery functionality.
5. Support service operations and handle escalated support, contributing to the overall management of our ServiceNow service. This includes core configuration, user administration, and core application tasks.
6. Provide application support and operational activities, such as code migrations, replications, patching, and upgrades.
7. Investigate and resolve technical issues, ensuring effective and sustainable solutions.
8. Manage the availability and reliability of the ServiceNow MID server service.
9. Perform data entry tasks, transferring information from source documents into the ServiceNow database.
10. Utilize ServiceNow import templates for efficient data loading and extraction.
11. Collaborate proactively with team members to identify opportunities for continuous improvement in enterprise platform processes.
12. Provide visibility into the performance and issues related to Discovery, contributing to ongoing enhancements.
Qualifications of Resident Engineer
· Degree, Diploma, or ITE in Computer Science, Computer Engineering, IT or equivalent from an established Institution
· At least 2 years of relevant work experience in ServiceNow administration and management.
· ServiceNow System Administrator certification (admin or higher)
· ITIL 4 Foundation Certification
· Experience in ServiceNow ITOM, CMDB and GRC
· Strong analytical thinking and problem-solving skills.
· Strong written communication skills and interpersonal skills.
· Ability to work well as a member of a team and collaborate with colleagues at all levels.
