Our Client, in the Automotive Industry located in Central has opening for Executive, CRM & Data Analytics.
- 5 Days Work
- Variable Bonus
- Well-Known MNC
Responsibilities:
- Assist in the formulation and execution of CRM marketing automation, journeys, and processes to achieve business efficiency.
- Leverage CRM tools to analyse customer database, derive insights and execute recommendations together with cross functional team.
- To be the data custodian for the brand. Maintain, monitor, and ensure customer database is updated in line with internal data quality policy.
- Support leads assignment and monitor follow-up tasks closely by the sales team.
- Generate and analyse CRM campaign result, draw insights and propose data-driven ideas and recommendations.
- Identify and propose suitable target audiences / segments for sales / aftersales marketing campaigns.
- Plan and build customer journeys in SFMC
- Identify and extract target database on SFMC
- Set up and schedule eDM blast
- Customer Interaction Centre Management
- Leads assignment for Sales team.
- Customer account creation for new leads.
- Campaign tagging for customers’ account.
- Customer profiling, data mining and customer need analysis
- Assist with events such as sending of invitation, confirmation, registration and ensuring target attendance is met.
- Track, generate and analyse weekly sales funnel and campaigns reports.
Requirements:
- Diploma/Degree holders in Marketing / CRM / Business Administration.
- 1-2 years of Marketing/CRM-related experience.
- Knowledge of CRM principles and customer journeys.
- Meticulous and well-organised with the ability to multitask under pressure.
- Takes initiative to lead projects and improve job processes.
- Agile and keen to learn new skills.
- People’s oriented mindset.
- Keen interest in CRM & Data Visualisation platform such as Salesforce, SFMC, GDMS and / or Tableau
- Comfortable in CRM technical aspects such as integration, API and etc.
Qualified or interested candidates, kindly apply to us in
the FOLLOWING FORMAT to facilitate the short listing process;
Attachment of CV’s in MSWORD FORMAT
Resumes please INCLUDE:
- Personal Particulars
- Education background
- Work experiences in point forms
- All Reasons for leaving
- Current and Expected salary
- Date of availability / Notice Period
**We regret that only shortlisted candidates would be notified.
Your Profile will be kept in our database for more career opportunities.
We wish you all the best in your job search.
Chia Kim Wai Terry
Reg No: R23111838
EA No: 19C9570
