Job Description & Requirements
New Client Implementations
Co-ordinate and run project kick-off's
Co-ordinate delivery with internal project teams and the client
Manage scope of projects and agree go-live milestones with clients
Liaise and build relationships across different stakeholders at a clients
Actively manage tricky situations with a client with tact and honesty
Mature Clients
Actively work on mature clients, understanding their use of the system, and checking in periodically
Work with internal support teams when production issues occur and ensure good communication with clients at all times
Contribute to internal planning, delivery and , communication with clients
Attend demos for new functionality provided, and project catch-ups with clients
Strategic Initiatives
Help define MaxxTrader's Customer Service Strategy
Provide insight and input into MaxxTrader ROEs on client communications
Help drive change and efficiency in client implementations and maintenance
Desired Qualities
Must have experience in trading/sales trading/account management in Sell-Side FX or Fixed Income markets
Understanding of trading systems esp. messaging protocols like FIX.
Pro-active candidates with a focus on problem-solving
customer-focused with an emphasis on creating long-lasting partnerships
The basics of product management, include defining an MVP, and feature commercialization.
A love for technology, and simplifying lives
