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Job Title: IDM L3 Support Analyst
Role: Production Support Analyst
Job Requisition Number: JR27924
Job Level: 6 - 9 years of relevant experience (L3)
Location: Singapore
Key Skills: JAVA, Python, OIM ,Linux scripting
Key Responsibilities
l Develop scripts to automate conversion of user access listing in PDF, EXCEL, CSV, TXT into the required standardized format.
l Developing custom BI reports
l Create and generate Linux scripts based on the client requirements
l Support day-to-day functional and business technology support including incident and problem management, root cause analysis.
l Expected to drive improvements through influence and strong relationships with managers in other teams.
l Collaborate well with stakeholders, application, business, infrastructure, security, and operations to continuously improve the stability of applications
l Correlate events across multiple systems to proactively surface and resolve deep, underlying issues
l Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.
l Work with level 1 and Level 2 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
l Developing customer-facing support documentation, when appropriate, to summarize common support issues.
l Collaborating with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.
Key Requirements
l 5-9 years of relevant experience in JAVA and Python to develop complex solutions for automation.
l Knowledge in Identity Management domain (Oracle Identity Governance) is preferable.
l Strong working knowledge on Oracle Database, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting
l Working knowledge of Java Scripts, WebLogic, JBOSS, API’s
l Excellent troubleshooting skills
l Networking infrastructure - Proxies, Load balancers, Firewalls, SSL
l Installing/tuning/code analysis of custom Java coding for schedulers, Java Tasks and adapters
l Working Knowledge on Directory - LDAP and AD Databases – SQL, Oracle and Reporting BI Publisher
l Excellent Communication - both verbal and written; support is conducted via web-based ticketing system and over web conferencing
l Demonstrable collaboration and teamwork skills
l Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely
Please forward your resume in MS word format to [email protected] and [email protected]
Please refer your friends for any IT openings as we have various positions.
Please do not send PDF Format Resume . Send the following details
1. Notice period
2. Current Salary
3. Expected Salary
4. Visa Status in Singapore
5. Current Location
