About Poeme Labo Pte Ltd:
Poeme Labo specializes in Clear Aligners, committed to transforming smiles and boosting confidence. We're on a mission to make clear aligners more accessible and personalized. The exceptional performance of our team drives our success, and we offer a competitive rewards system to ensure that your hard work is duly recognized.
Position Overview:
As a Customer Coordinator Specialist at Poeme Labo Pte Ltd, you play a crucial role in guiding potential customers through their journey to achieving a perfect smile with our Clear Aligners. Your responsibilities will be diverse, including providing personalized support, coordinating with our operations and dental teams, and identifying and addressing challenges in the customer engagement process. Your success will be directly tied to the success of our company through a commission-based structure.
Key Responsibilities:
- Utilize customer profiles provided by the marketing team to establish a personalized and empathetic connection with potential customers.
- Act as the primary point of contact for customers interested in starting their Poeme journey.
- Provide comprehensive information and support tailored to each customer's unique needs and preferences.
- Make the customer experience truly exceptional by ensuring that their questions are answered, and their concerns are addressed with care and professionalism.
- Work closely with our operations and dental teams to ensure a seamless and high-quality customer experience.
- Coordinate the various stages of the customer journey, ensuring timely delivery of clear aligners and addressing any operational concerns or challenges.
- Collaborate with the marketing, operations, and dental teams to identify key challenges and areas for improvement in the customer engagement process.
- Assist in refining marketing messaging and strategies to enhance customer satisfaction and conversion rates.
Qualifications:
- Excellent communication skills, both written and verbal.
- Empathetic and customer-focused approach.
- Strong problem-solving and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Proactive, self-motivated, and results-driven.
Benefits:
- Competitive base salary with a performance-driven commission structure.
- Opportunities for career advancement and professional development.
- A supportive and collaborative work environment.
- Access to Poeme Labo Pte Ltd's cutting-edge clear aligner products.
If you are passionate about delivering exceptional customer experiences, enjoy working in a dynamic environment, and want to be part of a growing aligners company, we encourage you to apply by submitting your resume.
