Tech Support | Troubleshooting | Rochor
- Working Hour : Monday-Saturday [ 10am-7.30pm ]
- Location: Sim Lim Square (Rochor)
- Salary: $2000 +- depends on experience
Requirements:
- Proven experience as a technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
Job Scope:
- Serve as the first point of contact for customers seeking technical assistance through walk ins, over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Assist in onsite installation/service
- Assist in RMA processing
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
The Supreme HR Advisory Pte Ltd | 14C7279
Ong Boon Kiet (Travys) | R22104769
Senior Recruitment Consultant
