The Sales Operations Executive will primarily support Sales team(s), which could be selling multiple events/products across regions. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, data management & floorplan management. The role will drive consistency and quality in the Sales teams and act as a key link between multiple stakeholders at a given time. Being able to prioritize tasks would be essential due to the multiple events that’s being required to handle. Attending events local/overseas to support Sales & Operations team to ensure the smooth success of the event.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Sales Administration & Team Support
· Sales enabling administration including issuing sales contract and invoice, payment collection and floorplan management
· Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
· Ensure customer queries are answered and/or resolved in a timely manner
· Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)
· Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
· Act as key liaison point with Event Operations team for customer data and Event floor plan queries
· Prioritizing tasks and eye for details
· Where required, support Event team in organisation of sales events
• CRM (Salesforce) / invoicing system (EMS) support to sales teams
· Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
· Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
• Reporting, Data Analysis & Investigation
· Perform Salesforce (CRM) reporting and ad-hoc reports as requested
· Where relevant manage integration of International Joint Venture reports
· Support Sales team with proactive insight and trend analysis
• Campaign Management
· Support to Sales Leadership and CRM team to set up, assign and manage campaigns
· Manage the gathering of member lists / data for campaigns and QA
• Testing & Improving Salesforce Development
· Act as liaison between Sales team and CRM team to gather regular system feedback
· Help identify priorities for development and gather requirements
· Perform User Acceptance Testing
• Perform additional responsibilities as assigned
ILLUSTRATIVE ROLE METRICS:
· Accuracy of data and reports
· Efficiency gain of team supported by role
· Adoption of Sales processes and Salesforce.com technology
POSITION REQUIREMENTS:
· University Bachelor’s Degree / University of Business Admin / Applied Sciences qualification
· Minimum 2 years of sales support experience across international regions and cultures
· Strong organization, time management skills and ability to work with senior internal stakeholders
· Experience of data analysis and manipulation
· Ability to proactively handle and respond to internal & external stakeholders
· Interpersonal skills, confident personality, high level of enthusiasm
OTHER PREFERRED ATTRIBUTES:
· Experience with Salesforce (Sales Cloud) Preferably
· MS Office
