Job Description
Admin and Operations
- Conduct administrative and operational tasks of the Training Centre
- Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
- Manage administrative work (Attendance, preparation of course materials and course enrolment process etc)
- Coordinate and oversee training schedules to ensure adherence to SOPs
- Supports and contributes to the company's continuous improvement and training programs.
Learner’s Management
- Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximizing enrollment rates.
- Build and maintain strong relationships with learners, to achieve high customer satisfaction
- Provide quality customer experience through understanding of their queries and needs through email, walk-in and calls
- Ensure that all customer enquiries or feedbacks are satisfactorily managed, resolved and closed within agreed timeframe
- Facilitate effective learning experiences for participants
Job Requirements
- Possess a Diploma or Degree in any discipline
- Customer-oriented with good interpersonal and communication skills
- Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel
- Candidates with experience in customer service or contact centre will have an added advantage
- Good analytical, planning and organizational skills and ability to work independently.
- Must be prepared to work on weekends and/or public holidays, when required
- Computer literacy e.g. Excel, PowerPoint, MS Word, Google Docs, Sheet.
