Job Description
The CRM Technical Consultant will act as a technical developer and system administrator for Microsoft Dynamics 365 system(s). The individual will be responsible for development and maintenance on Microsoft Dynamics 365 CRM platform. The ideal candidate will have sound knowledge in Dynamics CRM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solution file management, security model and UI development.
Responsibilities
Project Delivery
· Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices.
· Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits.
· Develop unit test package, execute tests & document test results to ensure the quality of the program.
· Assist in the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment
· Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
· Prepare & maintain up-to-date system documentation.
· Analyse functional requirements to translate into application design using established design methodologies and guidelines
· Ensure codes comply with security guidelines
Teamwork
· Work with team lead to ensure design and programme codes conform to architecture and design standards, and that design satisfies functional and system requirements.
· Participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications.
· Participate in peer reviews to improve project quality.
Requirement
· Minimum 3 years of experience in developing, implementing and supporting Microsoft Dynamics 365 CRM/CE, CRM 2016/2015.
· Possess relevant system development / maintenance experience using Microsoft Dynamics 365 CRM/SharePoint related technologies
· Strong programming skills using the Microsoft CRM SDK, PowerApps, PowerBI, Flow, SSIS, C#, Web Services, XML, SQL Server, ASP.NET, HTML and JavaScript
· Strong problem-solving skills and ability to think out of the box
· Experience with Microsoft Dynamics CRM 2013 or later, including configuration and development of processes, plugins and other customizations.
· Understanding of the software development lifecycle (SDLC) and relational database concepts
· Excellent time management skills, able to meet effort estimates and deadlines.
· Customer focused.
· Strong verbal and written communication skills to understand, debate and evolve requirements from idea to technical solutions.
· Able to travel as required
