Position: Production Support
Employment Type: 1-year Agency Contract (Highly renewable)
Location: Central
Mode of Work: Hybrid
Key Skills: JAVA, Python, OIM, Linux scripting, Middleware
Key Responsibilities
- Develop scripts to automate conversion of user access listing in PDF, EXCEL, CSV, TXT into the required standardised format.
- Developing custom BI reports
- Create and generate Linux scripts based on the client requirements
- Support day-to-day functional and business technology support including incident and problem management, root cause analysis.
- Expected to drive improvements through influence and strong relationships with managers in other teams.
- Collaborate well with stakeholders, application, business, infrastructure, security, and operations to continuously improve the stability of applications
- Correlate events across multiple systems to proactively surface and resolve deep, underlying issues
- Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.
- Work with level 1 and Level 2 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
- Developing customer-facing support documentation, when appropriate, to summarize common support issues.
- Collaborating with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.
Job Requirements:
- 5-9 years of relevant experience in JAVA and Python to develop complex solutions for automation.
- Knowledge in Identity Management domain (Oracle Identity Governance) is preferable.
- Strong working knowledge on Oracle Database, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting
- Working knowledge of Java Scripts, WebLogic, JBOSS, API’s
- Excellent troubleshooting skills
- Networking infrastructure - Proxies, Load balancers, Firewalls, SSL
- Installing/tuning/code analysis of custom Java coding for schedulers, Java Tasks and adapters
- Working Knowledge on Directory - LDAP and AD Databases – SQL, Oracle and Reporting BI Publisher
- Excellent Communication - both verbal and written; support is conducted via web-based ticketing system and over web conferencing
- Demonstrable collaboration and teamwork skills
- Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely
If keen, kindly forward your CV to [email protected]
Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432
