Job Duties
- Perform general receptionist and administrative duties
- Perform data entry using Customer Relationship Management (CRM)
- Ensure proper documentation and filing system
- Excellent telephone etiquette
- Book and conform appointments via phone calls, and/or SMS
- Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required
- Attend to customer’s enquiries
- Manage customer’s appointment bookings
- To deliver all customer service with excellence
- Guiding and training new staff members to promote internal growth
Job Requirements
- Experience in retail or telemarketing experience will be an added value.
- Able to commit to working retail hours on weekdays (10.45am-9pm) and
weekends/public holidays (9.45am-6pm)
- Cheerful & out-going characteristic
- Customer-oriented.
- Have basic PC skills
- Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers)
Staff Benefits
- Attractive salary scheme
- Meal and transport allowance provided
- Yearly performance bonus
- Medical benefit scheme
- Workers’ insurance
- Long service award
- Different types of leave benefits
- Career progression & development opportunities
- Comfortable and conducive working environment
工作责任
- 执行一般接待员和行政职责
- 使用客户关系管理(CRM) 软件执行数据输入
- 确保适当的文件和归档系统
- 优秀的电话礼仪
- 通过电话和/或短信预订和确认客户的约定
- 处理来电和回电，将电话转接到相应部门并在需要时记下消息
- 处理客户的查询
- 管理客户的预约
- 提供卓越的客户服务
- 指导和培训新员工，促进内部成长
工作要求
- 有零售或电话营销经验将是一个附加值
- 能够接受在零售时间上班，周日（上午 10点45分至晚上 9 点）、周末和公共假期（上午
9 点45分至下午 6 点）
- 性格开朗外向
- 以客户为导向
- 具备基本的电脑技能
- 必须能够与说英语和华语的客户沟通
员工福利
- 底薪加高佣金
- 提供膳食和交通津贴
- 年度绩效奖金
- 医疗福利
- 工人保险
- 长期服务奖
- 不同类型的休假福利
- 职业发展和个人发展机会
