The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
- Monitor the event status and communicate with culinary team
- Plan and control manning to meet business needs and according to budget
- Work with Talent & Culture to recruit suitable colleagues
- Control outsource labour supply, casual labour and overtime
- Participate in regular BEO meetings with culinary, catering and sales teams to ensure the needs and expectation of the event organizer are being met
- Communicate with team during daily briefings and conduct monthly department meetings
- Ensure regular training and re-training are conducted for casual employees
- Maintain service and function room setup standards of the premise and to ensure that they are achieved and followed by
- Ensure hygiene and food safety compliance in the premise and related areas
- Implement, monitor and maintain control measures which have impact on food costs, beverage costs, labour costs and operating supply costs for the premise and to be in line of budget
- Lead the F&B team to personalize the guest dining experience with heartist approach and ensure the delivery of Service Promise
- Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
- Work closely with the culinary team to maintain food quality and ensure its timeliness and accuracy of delivery and setup for all events are achieved
- Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
- Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
- Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
- Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
- Drive consistent service and process improvement
- Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles
