- Greeting Patients: Warmly welcoming patients and visitors upon arrival, ensuring they feel comfortable and well-informed throughout their visit.
- Appointment Scheduling: Managing and maintaining the clinic's appointment calendar, scheduling appointments for patients, and handling any rescheduling or cancellation requests.
- Patient Registration: Accurately obtaining and recording patients' demographic and insurance information, verifying insurance eligibility, and updating the patient database as needed.
- Answering Phone Calls: Responding to phone inquiries from patients, healthcare providers, or insurance companies, providing appropriate information, and transferring calls when necessary.
- Billing and Payment Processing: Collecting co-payments, deductibles, or other fees from patients, processing payments, and providing receipts. Additionally, assisting with billing tasks, such as preparing and submitting claims to insurance companies.
- Medical Records Management: Ensuring the proper maintenance and confidentiality of patients' medical records, updating the information as required, and facilitating the transfer of records between healthcare providers when needed.
- Patient Check-Out: Assisting patients with the check-out process, scheduling follow-up appointments, and providing any necessary instructions or information related to their visit.
- Administrative Support: Performing general administrative tasks, such as filing, photocopying, and data entry, to ensure the smooth operation of the clinic.
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