Guest Services Ambassador
Integrated Facilities Management
Brief office information
Located at Mapletree Business City, the office is tenanted area of about 100,000sqft divided in 3 floors. Office hours is 8.30am to 5.30pm, 5-days working week.
What this job involves:
Visitor Registration and Meet & Greet
As a Guest Services’ personnel, you will be receiving and registering visitors, while coordinating with the other Guest Services to inform host. You are also responsible for Meet & Greet, including waiting for arrival and assist for departure (i.e. luggage management and Taxi services). You shall arrange beverage to be ready in the meeting room and escort them directly to the meeting room when it is ready. VIP guests and key events shall be diarised.
Managing Front of House
You will be responsible for maintaining the Front of House, including lounge area, social spaces, meeting rooms, and Work Café. Ensure that they are clean, presentable, and ready for usage. Any cleaning or setup needed shall be reported to the Workplace team. AV related fault shall be liaised with IT team. Coordinating with the other Guest Services when the room is ready for meeting, including beverage served in the room.
Restricted Meeting Room Booking
You will be managing the booking for restricted rooms, following the procedure set. Managing the expectation of staffs booking the room and give recommendation, this shall include prompt info of any additional resources needed. Other meeting rooms are available for self-booking via outlook.
General Line
You will be managing day to day incoming and outgoing calls via skype call, following the guide on handling calls. Phone directory and Executive Assistant’s list shall be updated regularly.
Access Card Handling
You will be issuing the available new access card to employees and manage the Temporary Card, this shall include issuance, return, and chase to retrieve the card. Liaise with Security team for any issue.
Administration
You will handle few lists at the reception, such as but not limited to visitor registration & declaration, registered mail & parcel collection, key log book, and temporary access card log. These shall be updated timely and accurately.
General administrative activities
You shall participate in daily huddle with Community Lead and give feedback of observation or improvement. You shall also aid in general administrative activities (i.e filing of documents) and other duties as assigned by the Community Lead, including tracking of key statistics to be included in the Monthly Report submitted to the client (i.e. meeting room occupancy, visitor numbers, catering, and feedback received).
Sound like you? To apply you need to be:
Experienced
You have at least 2 to 3 years of experience in a similar role in a corporate environment. It would be great if you have prior experience in facilities, property management, hospitality or related field.
Professional
You are able to carry yourself well and present a professional and friendly corporate image to clients. You are also able to confidently interact with all levels of the organisation from client’s staffs to Cleaning Contractors and learn new systems quickly.
Technically Adequate
You are comfortable in navigating around multiple devices to perform duties, such as: receiving call/making call via skype, receiving & replying email via outlook, using Teams as part of communication mode, coordinating via whatsapp, and basic understanding of Excel.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
