The Team Member Experience Analyst – Human Resources is responsible for managing various HR processes, providing support and guidance on delivering truly Human Experiences during the Team Member (TM) lifecycle, impacting touch points including, Onboarding, engagement as well as Industrial Relations, compliance, and administration of Human Resources operational activities. The ideal candidate will have a strong understanding of HR principles, excellent communication skills, people-centric with the ability to work effectively in a dynamic and fast-paced environment.
What will I be doing?
As the Team Member Experience Analyst – Human Resources, you will be responsible for performing the following tasks to the highest standards:
- Provide innovative, practical, and impactful human resources solutions that support the overall mission and core values of the company.
- Implement and execute HR guidelines, procedures, and standard documents that support the TM journey from onboarding to leaving Hilton.
- Compile HR data and metrics and create HR dashboards containing relevant automated data for easy analysis and comparison.
- Manage the onboarding of new employees and support the relocation process where required.
- Build strong brand affiliation by facilitating the implementation of new TM orientation and training.
- Prepare and administer, payroll preparation, benefit programs administration and communication, and TM relations activities.
- Design, document and implement procedures to streamline HR processes.
- In charge of work pass processes for foreign employees
- Educate and support TM's adoption of company policies and HR practices.
- Manage TM surveys and exit interviews.
- Maintain and update TM employment records.
- Gather and disburse government labor statistics, new employment regulations, and labor laws.
- Contribute to systems updates and participate in HR system projects in support of the overall HR strategy.
- Organize events and activities to promote a positive workplace culture.
- Contribute to the development of HR strategies aligned with organizational goals.
What are we looking for?
A passionate people person who can deliver high-quality business outcomes that support Hilton in achieving its people goals and bringing our vision to life.
To ensure your success, you should have the following skills and experience:
- A relevant University Degree or at least 3 years of relevant experience.
- A result-oriented mindset with a good critical thinking ability.
- Ability to work in a non-routine, fluid, and at times chaotic environment whilst making sure the work is delivered to the highest professional standards.
- Proficiency in Excel, PowerPoint, and Word.
- Strong communication and interpersonal skills with the ability to manage different management levels.
- Strong initiative with the ability to anticipate, and not simply react to business needs.
- Ability to manage a range of competing priorities and demands through strong time management skills.
- Experience in working in a diverse cultural environment.
- A background in the Hotel/Hospitality industry is advantageous.
- Ability to communicate effectively with both internal and external stakeholders, and Team Members of all levels (including senior leadership)
- Experience and knowledge using HR systems.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
