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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Care & Programme Support Temp (Outram Park)
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Customer Care & Programme Support Temp (Outram Park)

Business Edge Personnel Services Pte Ltd

Business Edge Personnel Services Pte Ltd company logo

Job Description:


Customer Care Ops

  • Ensure quality and adherence to SOPs for case escalation and case management for client programmes
  • Update and enhance current SOP to enhance workflow, increase efficiency and improve customer satisfaction
  • Assist in training and upskilling of Customer Care agents provisioned for client programmes
  • Measure and monitor customer satisfaction for escalated cases
  • Coordination of regular meeting with stakeholders
  • Assist to investigate and monitor status of key cases to ensure customer satisfaction.
  • Engage with internal stakeholders on review of programme improvements for better customer experience

Programme Support (Logistics Support)

  • Assist to monitor inventory level at Customer Care Centres and all Tracker Distributors
  • Ensure no discrepancy in Customer Care Centres and all Tracker Distributors’ inventory.
  • Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
  • Ensure timely and accurate submission of documentation and reports by Customer Care Centres and all Tracker Distributors, monitoring it on a daily, weekly, or monthly basis as required.
  • Support post app release issues and rectifications, solutioning
  • Provide logistics support for the customer care area and all Tracker Distribution Channels

Others / Adhoc Duties

  • You may be assigned to other adhoc duties by the department. This may include supporting other administrative work.

Working Arrangement: Mondays to Fridays

Salary: $11-17/H (Depending on experience and qualifications)

Location: Near Outram Park MRT

Working Hours:

8.30am to 6pm (Monday to Thursday)

8.30am to 5.30pm (Friday)

Contract Duration: 6 Months


Job Requirements:

  • Basic skills in Microsoft Applications
  • Team player
  • Good written and communication skills
  • Good Microsoft excel skills
  • Customer care work experience
  • Fresh graduates with relevant work experience are welcome
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