Job Highlights:
- Monday - Friday
- 9am - 6pm
- MacPherson
- Basic + AWS & VB, Medical & Dental Insurance applicable
Responsibilities:
- Manage, support, and monitor all aspects of the company’s IT infrastructure
- Troubleshoot technical issues and provide timely and effective solutions
- Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment.
- Provide application support, liaise with user and application vendor to resolve incident and recover service.
- Analyze, investigate, program, test and maintain IT applications using SQL script or other software tools.
- Provide technical expertise on analysing and providing best solution on technical issues in timely and efficiently.
- Formulate a problem solving and decision-making approach to handle issues
- Define action and work plans to address the issues
- Classify change requests according to business guidelines and IT business project plan;
- Do a Trend Analysis all issues or incidents and highlight critical and outstanding issues. Enhance existing support process to maintain/improve service level and quality.
- Develop and implement a checklist for managing service delivery
- Perform system operations and administration tasks, including checking and monitor multiple systems performance on a daily basis and user management.
- Assist on Project planning Manage the applications in scope, covering organizational responsibilities such as preparing meetings with outsource vendors and internal stakeholders; Work with various solution teams such as Application Team to provide support of deployment of software releases in UAT and Production environment.
- Prepare Functional, Technical and User Documentation
- Perform installation, setup, configuration, migration, upgrading and testing of software applications • Backup support for Infrastructure as and when needed
- Support company’s events when required
- Any other duties as and when assigned
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*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
TANG WEI SHEN | EA Personnel No.: R23115252
