Job Description:
- Actively support in the development of business planning, project brainstorming & development, and marketing strategy formation & execution.
- To source and develop business opportunity and networking with company relationship.
- Manage and track Customers’ requirements, satisfaction and project completion from end to end.
- Identify and manage resource requirements, skill sets, training plans, quality reviews, documentations and regular meetings in achieving smooth project execution.
- Able to manage multiple projects effectively ranging in scope and size, plus flexible to react in accordance to business priorities.
- Ensure prompt project updates to customers, internal team and management.
- Good initiative with timely follow up / resolution of outstanding issues and point of escalation to meet customers’ expectations.
- Develop and implement customer service policies, procedures and satisfaction metrics for consistent high-quality customer service deliverables.
- Oversee the hiring, orienting, training and key performance of the customer service team in building a high-performance task force.
- Identify and inform management on new business leads and collaboration opportunities.
- Other ad-hoc duties as assigned by Director and HQ.
Requirements:
- Minimum Diploma/Degree in Business Management/Project Management/Hospitality.
- Min 8 years of relevant experience, preferably in field of hotel management, restaurant management, logistics, education or tourism industry.
- Ideal to have personal butler and / property management exposure.
- Must have experience in leading a small team and exploring Asia market.
- Familiar with working regulations and environment in Singapore and Asia Pacific.
- Self-motivated and open-minded with ample cultural awareness and eager to work in a multi-cultural environment.
- Strong communication, interpersonal and customer service skills.
- Excellent judgment, attention to detail and ability to handle confidential information.
- Proven leadership and facilitation abilities.
