IT Project Coordinator

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors Community, and Therapy.

RESPONSIBILITIES

The IT Project Coordinator plays a crucial role in facilitating effective communication between the IT department and various business units within the organization. This position is responsible for understanding the technology needs of different departments, conveying those needs to the IT department, and assisting in the resolution of IT-related issues. The IT Project Coordinator acts as a bridge to ensure seamless collaboration and integration of IT services across the organization.

1. Communication Facilitation:

• Facilitate communication between the IT department and other business units.
• Serve as a point of contact for IT-related queries and concerns from different departments.
• Organize regular meetings or forums to enhance cross-departmental communication.

1. Needs Assessment:

• Collaborate with business units to understand their specific technology needs and requirements.
• Translate business requirements into clear and actionable items for the IT department.
• Work with IT teams to ensure a thorough understanding of business processes and objectives.

1. Issue Resolution:

• Assist in the resolution of IT service issues encountered by other departments.
• Collaborate with IT support teams to address and troubleshoot problems promptly.
• Provide timely updates to relevant stakeholders during issue resolution processes.

1. Relationship Building:

• Establish and maintain positive relationships with key stakeholders in different business units.
• Act as a liaison to build trust and understanding between IT and non-IT departments.
• Gather feedback from business units to identify areas for improvement and optimization.

1. Documentation:

• Maintain documentation related to communication protocols, business requirements, and issue resolution processes.
• Ensure that relevant information is documented and accessible to both IT and business teams.

• Diploma/degree in Information Technology, Business, or a related field.

• Proven experience in IT support, project management, or a similar role.
• Strong communication and interpersonal skills.
• Ability to understand and translate business needs into technical requirements.
• Problem-solving and troubleshooting skills.
• Organizational and multitasking abilities.